Privacy Policy
1. Personal information we collect
When you make a purchase from our shop, we collect the personal information you give us, such as your name, address and email address.
When you browse our shop, we also automatically receive your computer's Internet Protocol (IP) address, which tells us about the browser and operating system you use.
Email marketing (if applicable): with your permission, we may send you emails about our shop, new products and other updates.
2. Consent
When you give us personal information to complete a transaction, verify your card, place an order, arrange a delivery or return a purchase, you consent to our collecting and using it for that purpose only.
If we ask for your personal information for any other reason, such as marketing, we will ask for your consent directly or give you the chance to say no.
To withdraw your consent at any time, email us at contact@roccan.us.
3. Disclosure
We may disclose your personal information if the law requires it or if you breach our Terms of Service.
4. Shopify
Our shop is hosted on Shopify Inc., which provides the e-commerce platform that lets us sell our products to you. Your data is stored in Shopify's secure databases, behind a firewall.
If you pay through a direct payment gateway, your card information is encrypted to the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction information is kept only as long as needed to complete your order. For more information, see Shopify's Terms of Service and Privacy Policy.
5. Third-party services
Third-party providers we use collect, use and disclose your information only as far as needed to provide their services to us. Some, such as payment gateways, have their own privacy policies for the information we must share with them for your purchase, and we recommend reading them.
Some providers may be located in a different country than you or us. If you complete a transaction that uses one of them, your information may be subject to the laws of that country.
Once you leave our shop or are redirected to another website or app, this Privacy Policy and our Terms of Service no longer apply.
6. Security
We take reasonable precautions and follow industry best practices to keep your personal information from being lost, misused, accessed, disclosed, altered or destroyed. Card information is encrypted with SSL. No method of transmission or storage is 100% secure, but we follow PCI-DSS requirements.
7. Cookies
We use cookies to keep your cart, remember your session and understand how visitors use our shop. You can control cookies through your browser settings.
8. Text messages
If you enter your phone number at checkout or subscribe to texts, you agree that we may send you text notifications about your order, including cart reminders, and marketing texts, no more than 10 a month. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help.
9. Age of consent
By using this site, you confirm that you are at least the age of majority in your state or province of residence.
10. Changes to this policy
We may update this Privacy Policy at any time. Changes take effect as soon as they are posted on this website. If our shop is acquired by or merged with another company, your information may be transferred to the new owners so we can keep selling products to you.
11. Contact
To access, correct, change or delete the personal information we hold about you, to file a complaint, or for any question, email contact@roccan.us.