Leather Duffle Bag

100% Handmade

100% Natural Cowhide Leather

Measurement: 21 x 11 x 11 inches (cabin size)

• Beware not to scratch or rub your product against abrasive surfaces, especially the leather trim.

• Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, etc).

• Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.

• Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.

• If your lining gets dirty or in case of superficial stains, we recommend that you wipe it with a soft and light-colored cloth.

• In order to protect your product when you are not using it, store it in the felt protective pouch provided.

Natural cowhide leather:

The trimmings are in natural cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, will acquire a beautiful patina.

For any enquiries about your product, please do not hesitate to contact us.

Poufs, cushions and home goods are prepared within 3 to 7 business days, then delivered in about 2 to 5 business days. You will receive a tracking number by email as soon as your order ships.

Shipping is free in the US on orders of $200 or more, and $9.90 below that.

Rugs are woven to order and arrive in about 2 to 3 weeks.

Read our full shipping policy

If you are not completely satisfied with your purchase, you may return it for a refund or an exchange.

Return window

You have 30 days from the delivery date to return an item. Returned items must be new and unused, with all original tags and labels attached.

How to return an item

Email us at contact@roccan.us before sending anything. We will send you the return address and instructions. We cannot accept returns sent without contacting us first. Please pack the item securely, ideally in its original packaging.

Return shipping

You are responsible for return shipping costs. We recommend a trackable shipping method.

Refunds

Send us the tracking number of your return. Once the package is in transit, we process your refund or exchange. Refunds go back to your original payment method within 3 banking days. Exchanges take 3 processing days.

Exceptions

Items that show signs of use cannot be returned. If your item arrives defective or damaged, contact us and we will arrange a refund or exchange.

Please note

• Some products are subject to a restocking fee for returns or exchanges. Contact us for details before returning.
• Because our products are handmade, design, size and color can vary slightly from the photos.

Questions

Email contact@roccan.us or message us on WhatsApp at +32 465 82 16 02.